French Beauty BD
Returns & Refunds
Our policy on returns, exchanges and orders that arrive damaged or incorrect.
Last updated: August 2026
1. All sales are final
Because each order is sourced individually from France especially for you, we do not offer returns, exchanges or refunds once an order is confirmed. Please review your order carefully before completing payment.
2. Damaged or incorrect orders
If your order arrives damaged, or you received the wrong item, contact us within 48 hours of delivery with a clear photo of the item and packaging. We will review it and, where appropriate, arrange a replacement or refund at no cost to you — as a goodwill gesture.
3. Hygiene
For hygiene and safety reasons, opened or used cosmetics cannot be returned or exchanged under any circumstances, except in the damaged-on-arrival case described above.
4. How to reach us
Email hello@frenchbeautybd.com with your order number, and we will help as quickly as we can.